Complaint Channel

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Report concerning unlawful conduct, non-compliance with the TFG good corporate governance policy, unethical business practices, corruption, or unethical conduct towards business partners. We will effectively safeguard your information and proceed with the utmost vigilance in handling your report. All whistleblowers are required to submit factual information and must not incriminate others without sufficient evidence.

Reporter Information

Your information will be kept strictly confidential in accordance with company policy.

Full Name *

Email *

Phone Number

Recipient of Complaint *

Select the recipient(s) or committee(s) you wish to direct your report to (Multiple choices allowed)

Chairman of the Board

Audit Committee Chairman

Corporate Governance Committee

Complaint Category (Select 1 - 3 topics) and please provide additional details for at least 1 item

1. Service Quality Complaint

Additional details for Service Quality Complaint:

2. Branch Staff / Branch Manager Complaint

3. Company Complaint

4. Hygiene and Product Quality Complaint

5. Price Mismatch Complaint

6. Product Out of Stock / Unavailable Complaint

7. Expired Product Complaint

8. Fraud / Corruption Complaint

9. Others

Incident Location & Time

Please specify location and time details for faster investigation.

Province

Branch / Area / Warehouse Name

Incident Date & Time

Supporting Documents

Attach evidence files (Supports Image, PDF, Word, Excel up to 10MB)